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New cancellation policy for Covid-19

New cancellation policy for Covid-19

OUR COMMITMENT IN COVID-19 (YOU ARE NOT ALONE)

Dear customers,

At Hotel DO Plaça Reial we have always kept the safety of our guests and staff first. In these difficult times, we would like to inform you of the fundamental measures we are implementing to guarantee your safety and inform you of the measures we have taken to be flexible with our reservation cancellation and modification policies.

We understand your concerns and fears given the current state of uncertainty, so we have revised our cancellation and modification policies to accommodate the current situation in which we all find ourselves.

  • We offer accommodation credits for all pre-existing confirmed reservations with registration dates up to July 31, 2020, usable within the next 1 year; Prepaid (non-refundable) reservations may be exceptionally canceled at no charge in exchange for hotel credits for future reservations in the coming year; and dates can be changed (depending on availability) at no cost.
  • For all new reservations made from March 14 with arrival dates until December 31, including reservations with prepaid rates, we will be flexible with date modifications up to 24 hours before the arrival date. Remember that each date modification will strictly depend on availability.

The individual and collective security of our guests and staff is our priority now more than ever to guarantee you a safe and pleasant stay at Hotel DO Plaça Reial. We hope that these measures combined with the national effort to curb the pandemic will help bring the situation back to normal as soon as possible.

Thank you,

For more information, contact us by email: ( info@hoteldoreial.con ) or by phone: +34934813666

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Hotel DO: Plaça Reial, Plaça Reial 1, Barcelona

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